Creating Passionate Users: Forgiveness is relative. We diss Windows with impunity, but when our Mac does the same thing, well, geeez nobody's perfect. When Clinton lied, US conservatives were morally outraged. When one of their own lies, "This is just a partisan stunt... perjury is a technicality." When Office crashes, I swear at it. When InDesign crashes, I empathize with it.

Kathy nails it. Honest. It also supports the same argument I have over the OS itself: if Apple can include an IM client and a Media Player, why can't Microsoft? Or Linux, for that matter... Meh.

Click through and give it a read.