My Lenovo T60p is about 18 months old. It’s holding up very well, but there’s a new model that I’m really interested in buying… Core 2 Duo vs Core Duo, 802.11n, etc. A moderate bump, more or less, but I think they’re getting rid of their 14″ standard sized notebook models, which means I’m on borrowed time. And that I’m slated to sell the old one before I can get a new one! *g*

One of the odd things about ThinkPads is that I very often find that the letter decals on the keyboard wear off over time. A weird trait for them or I’m using the thing way too much. Either way, I said “Hm. When it was IBM, I was able to get parts… I wonder if Lenovo’s support is as good as IBM’s was.”

I went to the product’s web page, filed a request for service which said, “I need a new keyboard because of wear and I can install it myself.” The thing is still under warranty so no credit card number was in play. Within 5 minutes I got a phone call confirming it, and telling me I should expect the part in 1 to 3 days.

Beat every other notebook company that I’ve ever worked with, including Apple, Sony, and Dell.